Contact Us – Teebete Customer Support

We’re here to help! Whether you have questions about our sports apparel, holiday collections, orders, shipping, returns, or custom design requests, our customer support team is ready to assist you.

Customer Support

Email Support

Primary Email: [email protected]

For fastest response, please email us directly at [email protected]. We aim to respond within 24 hours on business days.

What to include in your email:

  • Your order number (if applicable)
  • Detailed description of your question or issue
  • Photos (if reporting product defects or damage)
  • Contact phone number for urgent matters

Phone Support

Phone: +1 (608) 941-0282

Available Hours:

  • Monday – Saturday: 8:00 AM – 5:00 PM EST
  • Sunday: Closed

For immediate assistance, please call during business hours. If lines are busy, leave a voicemail with your name, order number, and callback number.

Business Address

Teebete Headquarters

160 N Gulph Rd
King of Prussia, PA 19406
United States

Note: This is our corporate office and returns processing center. Please contact us before visiting, as we operate primarily online.

Quick Contact Form

Can’t send an email right now? Fill out the form below and we’ll get back to you as soon as possible:

Contact Form Fields:

  • Full Name (required)
  • Email Address (required)
  • Phone Number (optional)
  • Order Number (if applicable)
  • Subject/Topic (required)
  • Message (required)
  • Attach Files (optional – for product issues)

    Contact Form


    We respond to most emails within an hour, but if you don’t get a response from us,
    please check your spam bin!

    Please note: You need to make sure to provide your email address correctly.

    Business Hours

    Customer Service Availability:

    • Monday – Saturday: 8:00 AM – 5:00 PM EST
    • Sunday: Closed
    • Holidays: Limited hours (we’ll notify via website banner)

    Response Time:

    • Email inquiries: Within 24 hours (business days)
    • Phone calls: Immediate during business hours
    • Contact form: Within 24-48 hours

    What We Can Help You With

    Order Support

    • Track your order status
    • Modify order before shipment
    • Cancel or change shipping address
    • Update payment information
    • Check delivery estimates

    Product Questions

    • Size and fit guidance
    • Material and care instructions
    • Product availability and restocks
    • Wholesale or bulk order inquiries
    • Gift card information

    Returns & Exchanges

    • Initiate a return request
    • Get Return Authorization (RA) number
    • Report defective or damaged items
    • Request size exchanges
    • Refund status inquiries

    Custom Design Services

    • Personalized name and number printing
    • Custom text or messages on products
    • Color and design modifications
    • Team or group orders
    • Corporate branding requests

    Technical Support

    • Website navigation issues
    • Login or account problems
    • Payment processing errors
    • Coupon or discount code issues
    • Newsletter subscription management

    Custom Design Services

    Yes! We offer custom design options including:

    • Adding personalized names, numbers, or messages to products
    • Customizing colors, fonts, and design elements
    • Creating exclusive designs based on your ideas
    • Team uniforms and matching group apparel
    • Corporate gifts with company logos

    How to Request Custom Design:

    1. Email [email protected] with your design ideas
    2. Include reference images or detailed descriptions
    3. Specify product type, sizes, and quantities needed
    4. Our design team will provide a quote within 24-48 hours

    Minimum Order: Most custom designs require minimum 5-10 pieces depending on complexity.

    Bulk & Wholesale Orders

    We specialize in large orders for:

    • Sports teams and leagues
    • Corporate events and company gifts
    • School clubs and organizations
    • Fundraising campaigns
    • Holiday parties and reunions
    • Wedding or bachelor/bachelorette parties

    Bulk Order Benefits:

    • Volume discounts (10% off for 20+ items, 15% off for 50+ items)
    • Free design consultation
    • Dedicated account manager
    • Priority production and shipping
    • Flexible payment terms for large orders

    To Request Bulk Pricing:
    Email [email protected] with:

    • Product type and quantity
    • Design requirements
    • Delivery deadline
    • Shipping destination

    Order Changes & Cancellations

    Can I Change My Order?

    Before Shipment: Yes! Contact us within 24 hours of placing your order to:

    • Change size or color
    • Add or remove items
    • Update shipping address
    • Apply forgotten discount codes

    After Shipment: Orders cannot be modified once shipped. Please follow our return process after delivery.

    How to Cancel an Order

    Cancellation Window: Within 2 hours of order placement

    Contact [email protected] immediately with:

    • Order number
    • Email used for purchase
    • Reason for cancellation

    Orders are processed quickly, so early contact is essential for successful cancellation.

    Shipping & Tracking Support

    Track Your Order

    Tracking Information:

    • Sent to your email within 24-48 hours after order placement
    • Includes carrier name and tracking number
    • Click link to view real-time delivery updates

    Lost Tracking Email?
    Contact [email protected] with your order number for tracking details.

    Shipping Issues

    We can help with:

    • Delayed deliveries beyond estimated timeframe
    • Lost or stolen packages
    • Incorrect shipping address corrections
    • Expedited shipping upgrades
    • International shipping inquiries

    Return & Refund Support

    Start a Return

    Before shipping your return:

    1. Email [email protected] to request Return Authorization (RA) number
    2. Include order number and reason for return
    3. Attach photos if item is defective or damaged
    4. Receive RA number and return instructions within 24 hours

    Return Shipping Address:
    Teebete Returns Department
    160 N Gulph Rd
    King of Prussia, PA 19406
    United States

    View Full Returns Policy

    Defective or Damaged Items

    Received a defective product?
    Email [email protected] immediately with:

    • Order number
    • Clear photos of the defect or damage
    • Description of the issue

    We’ll resolve it by offering:

    • Free replacement with expedited shipping
    • Full refund including original shipping costs
    • Store credit with 10% bonus

    Payment & Billing Questions

    Payment Methods Accepted

    • Visa, Mastercard, American Express, Discover
    • PayPal
    • Apple Pay
    • Google Pay
    • Shop Pay

    Billing Issues

    Contact us if:

    • Payment was declined or failed
    • You were charged incorrectly
    • Duplicate charges appeared
    • Discount code didn’t apply
    • Invoice or receipt needed

    Email: [email protected] with your order details

    Account & Website Support

    Account Issues

    Need help with:

    • Creating a new account
    • Password reset
    • Login problems
    • Updating account information
    • Order history access

    Website Problems

    Experiencing technical issues?

    • Pages not loading correctly
    • Images not displaying
    • Checkout errors
    • Mobile site problems
    • Browser compatibility issues

    Report technical problems to [email protected] with:

    • Device type (computer, phone, tablet)
    • Browser name and version
    • Screenshot of error (if possible)

    International Customers

    Shipping Outside the US

    We ship to select international countries. Contact [email protected] to:

    • Confirm if we ship to your country
    • Get international shipping rates
    • Understand customs and duties
    • Calculate total delivered cost

    International Returns

    International returns require pre-approval. Email [email protected] before shipping any returns from outside the US.

    Frequently Asked Questions

    Yes! We offer personalized printing including names, messages, custom colors, and exclusive designs. Email [email protected] with your requirements.

    Domestic (US): 5-7 business days standard, 2-3 days express
    International: 10-15 business days depending on location

    We don’t offer direct exchanges. Return your item for a refund and place a new order for the desired product.

    Absolutely! We specialize in team orders, corporate gifts, school clubs, and event printing. Email [email protected] for volume pricing.

    30-day return window for unworn items with tags attached. View full polic

    Tracking information is emailed within 24-48 hours of order placement. Check your spam folder if not received.

    Social Media

    Follow us for updates, promotions, and new releases:

    Direct Message Support:
    While we monitor social media, email [email protected] for fastest response on order-related inquiries.

    Newsletter & Promotions

    Stay informed about:

    • New product launches
    • Exclusive discount codes
    • Seasonal sales and promotions
    • Early access to limited editions

    Subscribe: Enter your email on our homepage footer or email [email protected] with subject “Subscribe to Newsletter”

    Unsubscribe: Click unsubscribe link in any promotional email or contact [email protected]

    Feedback & Suggestions

    We value your input!

    Help us improve by sharing:

    • Product suggestions
    • Website experience feedback
    • Design ideas for new collections
    • Customer service compliments or concerns

    Email your feedback to [email protected] with subject “Feedback”

    Important Contact Notes

    For Fastest Response:

    • Email us directly at [email protected] instead of using the web form
    • Include your order number in all correspondence
    • Provide clear photos for product issues
    • Check spam/junk folder for our replies

    Response Time Guarantee:

    • Standard inquiries: Within 24 hours (business days)
    • Urgent order issues: Within 4-6 hours (business days)
    • Defective products: Immediate priority handling

    We Do NOT:

    • Request sensitive information via email (full credit card numbers, SSN)
    • Ask for password resets via email (use website reset function)
    • Guarantee same-day responses on weekends or holidays

    Corporate & Media Inquiries

    Press & Media Contact:
    Email: [email protected]
    Subject: Media Inquiry

    Partnership Opportunities:
    Email: [email protected]
    Subject: Partnership Proposal

    Influencer Collaborations:
    Email: [email protected]
    Subject: Influencer Collaboration

    Legal & Privacy Inquiries

    For legal matters, privacy concerns, or data requests:

    Email: [email protected]
    Subject: Legal/Privacy Inquiry

    Include detailed information about your request and relevant documentation.

    Related Policies:

    Visit Our Store

    Online Shopping:
    Browse our full collection at Teebete.com

    Product Collections:

    Thank you for choosing Teebete!

    We’re committed to providing excellent customer service and quality sports apparel. Don’t hesitate to reach out – we’re here to help make your shopping experience exceptional.

    Teebete Customer Support Team
    Email: [email protected]
    Phone: +1 (608) 941-0282
    Address: 160 N Gulph Rd, King of Prussia, PA 19406, United States

    Copyright 2025 Teebete. All Rights Reserved.