Frequently Asked Questions

2. How are Teebete designs created?

Our designs are developed in-house or in collaboration with independent creators. Each design is crafted to reflect popular aesthetics, seasonal trends, and expressive themes commonly enjoyed by customers, without claiming official representation or endorsement of any external organization.

3. How long does shipping take?

Shipping time depends on production and delivery destination:

• Production time: typically 3–5 business days
• U.S. shipping: usually 3–7 business days after production
• International shipping: usually 10–15 business days after production

Once your order ships, tracking details are sent via email. For complete information, please review our Shipping Policy.

4. What is your return and refund policy?

If your order arrives with a defect, damage, or production error, you may request a return or refund within 30 days of delivery.

Each request is reviewed individually to ensure a fair resolution. Full eligibility details and instructions are available on our Return & Refund Policy page.

5. How can I track my order?

After your order ships, you will receive a confirmation email containing your tracking number. You can monitor delivery progress using the carrier’s tracking system.

If tracking does not update immediately, please allow 24–48 hours for carrier systems to refresh.

6. Do you offer personalized or custom products?

Yes. Certain products can be customized with names, text, or customer-provided design elements.

If you have a custom request, please contact us at [email protected] with your details before placing an order to confirm availability.

7. Do you offer exchanges?

We do not offer direct exchanges.

If you need a different size or style, you may return the original item (if eligible) and place a new order. This allows faster processing and ensures production accuracy.

8. How can I contact customer support?

You can reach our support team via:

• Email: [email protected]
• Contact Us page on our website

Customer support is available during posted business hours and typically responds within 24–48 business hours.

9. How are Teebete products made?

All products are made through trusted production partners that follow standard manufacturing, safety, and quality-control practices.

Each item is printed on demand, inspected before shipment, and packaged securely to ensure it arrives in good condition.

10. What payment methods do you accept?

We accept secure online payments through trusted providers, including:

• Major credit and debit cards
• PayPal
• Stripe-supported payment methods

All transactions are encrypted and processed by PCI-compliant payment providers. Teebete does not store full payment card details.

12. How do I find my correct size?

Each product page includes a size chart with measurements specific to that item, since fit can vary slightly between styles (t-shirts, hoodies, all-over print pieces). We recommend comparing the listed measurements to a similar item you already own and love the fit of, rather than relying on standard size labels alone.

If you’re between sizes or unsure, contact [email protected] before ordering and our team will help you choose.

13. Can I modify or cancel my order after placing it?

Since most items are made to order, changes can only be made shortly after checkout, before production begins. Order modifications and cancellations are generally accepted within 2 hours of placement — once production starts, the order can no longer be changed or cancelled.

To request a change, email [email protected] as soon as possible with your order number.

14. Do you ship internationally, and who pays customs duties?

Yes, we ship to select international destinations in addition to the United States. International orders may be subject to customs duties, import taxes, or VAT/GST charged by the destination country — these fees are not included in the product or shipping price and are the responsibility of the customer.

Customs processing is outside of our control and can occasionally extend delivery time beyond the standard estimate.