Payment Policy | Teebete

Last Updated: November 17, 2025
Effective Date: November 17, 2025

At Teebete, we are committed to providing a secure, transparent, and convenient payment experience for all our customers. This Payment Policy outlines the payment methods we accept, transaction procedures, and important terms to ensure your financial security.

Company Information

Business Name: Teebete
Business Address: 160 N Gulph Rd, King of Prussia, PA 19406, United States
Contact Email: [email protected]
Customer Support Hours: Monday – Saturday, 8 AM – 5 PM EST

Accepted Payment Methods

We offer multiple secure payment options to accommodate your preferences:

Credit Cards

  • Visa – All Visa credit cards accepted
  • Mastercard – All Mastercard credit cards accepted
  • American Express – AmEx cards accepted
  • Discover – Discover cards accepted
  • Other major credit cards as displayed at checkout

Debit Cards

  • Visa Debit
  • Mastercard Debit
  • Most major debit cards with Visa or Mastercard logo
  • Check cards linked to checking accounts

Digital Wallets & Alternative Payment Methods

  • PayPal – Pay with your PayPal balance or linked accounts
  • Apple Pay – Available for iOS devices and Safari browser
  • Google Pay – Available for Android devices and Chrome browser
  • Shop Pay – Fast, secure checkout with Shop Pay
  • Other payment methods as available at checkout

Gift Cards & Store Credit

  • Teebete gift cards (if applicable)
  • Promotional codes and discount vouchers
  • Store credit from returns or refunds

Currency & Pricing

Accepted Currency

  • Primary Currency: United States Dollar (USD)
  • All prices displayed on our website are in USD unless otherwise stated
  • International customers: Your bank may convert charges to your local currency

Price Display

  • All product prices are clearly marked in USD
  • Prices include product cost only
  • Taxes, shipping, and fees calculated separately at checkout
  • Final total displayed before payment confirmation

Dynamic Pricing

  • Prices are subject to change without prior notice
  • Price Lock: Once you add an item to cart, the price is locked for 60 minutes
  • Order Price Guarantee: The price you see at checkout is the price you pay
  • Price changes do not apply to orders already placed

Payment Processing

Secure Transaction Processing

All payments are processed through:

  • PCI-DSS Compliant payment gateways
  • Industry-leading encryption (SSL/TLS 256-bit)
  • Secure Socket Layer (SSL) technology
  • Tokenization for card security
  • 3D Secure authentication for eligible cards

Third-Party Payment Processors

We partner with trusted payment processors:

  • Stripe – Primary payment processor
  • PayPal – Digital wallet payments
  • Shopify Payments – Integrated checkout system
  • These processors handle sensitive payment data securely

What We Store

For your security:

  • ✅ We store: Order details, billing address, transaction ID
  • ❌ We DO NOT store: Full credit card numbers, CVV codes, card PINs
  • Your complete card information is encrypted and stored only by our PCI-compliant payment processors

Payment Authorization

  • Payment is authorized at the time of order placement
  • Funds are captured when your order is prepared for shipment
  • Pre-authorization holds typically last 3-7 business days
  • If order is cancelled, authorization is released automatically

Transaction Confirmation

Order Confirmation

After successful payment, you will receive:

  1. Immediate on-screen confirmation – Order number displayed
  2. Email confirmation – Sent within 5 minutes to your registered email
  3. Order details – Itemized receipt with payment information
  4. Transaction ID – For your records and tracking

Confirmation Email Includes:

  • Order number and date
  • Items purchased with quantities and prices
  • Payment method used (last 4 digits of card)
  • Billing and shipping addresses
  • Subtotal, taxes, shipping, and total amount charged
  • Estimated delivery timeframe

If You Don’t Receive Confirmation

  • Check your spam/junk folder
  • Verify the email address on your account
  • Contact [email protected] with your order details
  • We’ll resend confirmation within 24 hours

Payment Security & Fraud Prevention

Security Measures

We implement multiple layers of security:

  • Encryption: All payment data encrypted during transmission
  • Fraud Detection: Automated fraud screening systems
  • Address Verification (AVS): Billing address verification
  • CVV Verification: Card security code validation
  • 3D Secure: Additional authentication for eligible transactions
  • Regular Security Audits: Ongoing compliance monitoring

Order Verification & Authentication

For your protection, we may request additional verification for:

  • First-time orders
  • High-value purchases (typically over $500)
  • Multiple orders to different addresses
  • Orders with billing/shipping address mismatches
  • Suspected fraudulent activity

Verification May Include:

  • Phone call to verify order details
  • Email verification of billing address
  • Copy of government-issued photo ID
  • Bank statement showing billing address
  • Authorization from card issuing bank

Verification Timeline:

  • Verification requests sent within 2 hours of order
  • Customer must respond within 24-48 hours
  • Orders held until verification complete
  • Failure to verify may result in order cancellation

Declined Transactions

If your payment is declined:

  1. Verify your card information is entered correctly
  2. Ensure sufficient funds or available credit
  3. Check with your bank for blocks or holds
  4. Try an alternative payment method
  5. Contact your bank to authorize the transaction
  6. Contact us at [email protected] for assistance

Common reasons for declined payments:

  • Insufficient funds or credit limit reached
  • Incorrect card details (number, expiry, CVV)
  • Billing address doesn’t match card records
  • Card expired or reported lost/stolen
  • Bank’s fraud prevention measures
  • International transaction restrictions

Taxes & Additional Charges

Sales Tax

  • U.S. Orders: Sales tax calculated based on shipping destination
  • Applicable state and local taxes automatically added at checkout
  • Tax rates comply with current state regulations
  • Tax-exempt customers: Contact us with exemption certificate

International Orders

  • Customs Duties: May apply for international shipments
  • Import Taxes: Buyer’s responsibility (not included in order total)
  • VAT/GST: May be charged by destination country
  • Teebete is not responsible for customs or import fees

Other Fees

  • Shipping Fees: Calculated based on destination and method
  • Rush Processing Fees: Optional expedited production (if available)
  • Return Shipping Fees: Customer responsibility unless item is defective
  • All fees clearly displayed before checkout completion

Order Modifications & Cancellations

Modifying Your Order

Before Production:

  • Orders can be modified within 2 hours of placement
  • Contact [email protected] immediately with order number
  • Changes subject to availability and pricing
  • Modified orders receive new confirmation email

After Production:

  • Print-on-demand items cannot be modified once production begins
  • Production typically begins within 2-5 business hours
  • Contact us immediately for best chance of modification

Cancelling Your Order

Cancellation Window:

  • Orders can be cancelled within 2 hours of placement
  • Contact [email protected] with order number and cancellation request
  • Cancellations confirmed via email

After Order Has Shipped:

  • Orders cannot be cancelled once shipped
  • You may refuse delivery or return items per our return policy
  • Refund processed according to our refund policy

Refund Processing for Cancellations

  • Refunds processed within 3-5 business days
  • Funds returned to original payment method
  • Credit card refunds may take 5-10 business days to appear
  • PayPal refunds typically instant to 24 hours
  • Promotional discounts and shipping fees included in refund (if applicable)

Pricing Policies

Price Accuracy

We strive for accuracy but errors may occur:

  • If item is listed at incorrect price, we’ll notify you before shipping
  • You may choose to purchase at correct price or cancel order
  • Obvious pricing errors (e.g., $1 for $100 item) not honored
  • We reserve the right to cancel orders with pricing errors

Price Changes

  • Website prices updated regularly
  • Prices may change without notice
  • Sale and promotional prices time-limited
  • Price at checkout is final price charged

Price Matching

  • Teebete does not offer price matching at this time
  • Sale prices and promotions applied automatically at checkout
  • Subscribe to our newsletter for exclusive deals and discounts

Promotional Codes & Discounts

Using Promo Codes

  • Enter code at checkout in designated field
  • Codes case-sensitive – enter exactly as provided
  • One promotional code per order unless stated otherwise
  • Discounts applied before taxes and shipping

Promo Code Terms

  • Codes have expiration dates – use before expiry
  • Minimum purchase requirements may apply
  • Cannot be combined with other offers (unless specified)
  • Cannot be applied to previous purchases
  • No cash value – discounts only
  • Fraudulent use of codes may result in order cancellation

Code Issues

If your code isn’t working:

  • Verify code is entered correctly (check spacing and case)
  • Confirm code hasn’t expired
  • Check if minimum purchase requirement is met
  • Ensure eligible items are in cart
  • Review code terms and conditions
  • Contact [email protected] for assistance

Refunds & Failed Transactions

Refund Processing Time

  • Order Cancellations: 3-5 business days
  • Returns: 5-10 business days after item received
  • Failed Transactions: 3-7 business days for hold release

Refund Methods

  • Refunds issued to original payment method only
  • Credit/Debit Cards: 5-10 business days to appear on statement
  • PayPal: 24-48 hours
  • Digital Wallets: 1-3 business days
  • Bank processing times may vary

Partial Refunds

May be issued for:

  • Damaged items (case-by-case basis)
  • Missing items from order
  • Promotional adjustments
  • Shipping fee corrections

Failed or Duplicate Charges

If you notice:

  • Duplicate charges on your statement
  • Charge without order confirmation
  • Incorrect amount charged

Immediate Action:

  1. Contact [email protected] with transaction details
  2. Provide screenshot of charges
  3. We’ll investigate within 24 hours
  4. Unauthorized charges reversed within 5-7 business days

Payment Disputes & Chargebacks

Before Filing a Chargeback

We encourage you to contact us first:

  • Email [email protected] with your concern
  • We resolve most issues quickly and fairly
  • Chargebacks can delay resolution and may incur fees
  • Allow 48 hours for our response

Chargeback Process

If you file a chargeback:

  • We’re notified by payment processor
  • We provide evidence to dispute if order was fulfilled properly
  • Your account may be suspended during investigation
  • Final decision made by your bank/card issuer

Chargeback Consequences

  • Frivolous chargebacks may result in account termination
  • You may be liable for chargeback fees
  • Future orders may require alternative payment methods
  • Legal action may be taken for fraudulent chargebacks

International Payment Considerations

Currency Conversion

  • Charges processed in USD
  • Your bank/card issuer handles currency conversion
  • Conversion rates set by your financial institution
  • Foreign transaction fees may apply (set by your bank)

International Cards

  • Most international credit/debit cards accepted
  • Some cards may require international transaction authorization
  • Contact your bank before making international purchases
  • Verify your card works for U.S. merchants

International Transaction Fees

  • Teebete does not charge international transaction fees
  • Your bank may charge currency conversion fees (typically 1-3%)
  • Foreign transaction fees set by your card issuer
  • Check with your bank for specific fee information

Payment Method Security Tips

Protecting Your Information

Best Practices:

  • Never share card details via email or phone
  • Use secure internet connection (avoid public WiFi)
  • Keep antivirus software updated
  • Monitor your statements regularly
  • Report suspicious activity immediately

If Your Card is Compromised

  1. Contact your bank/card issuer immediately
  2. Notify us at [email protected]
  3. Change your account password
  4. Review recent transactions
  5. File fraud report with your bank

Safe Shopping Tips

  • Verify you’re on https://teebete.com (look for padlock icon)
  • Don’t save card details on shared devices
  • Log out after completing purchase
  • Use strong, unique passwords
  • Enable two-factor authentication if available

Business & Wholesale Orders

Large Volume Orders

For bulk or wholesale purchases:

  • Contact [email protected] for custom quotes
  • Volume discounts may be available
  • Special payment terms can be arranged
  • Net payment terms for established business accounts
  • Purchase orders accepted for qualified businesses

Business Account Setup

Requirements:

  • Valid business registration
  • Tax ID/EIN number
  • Business address verification
  • Credit application (for net terms)
  • Minimum order quantities may apply

Payment Policy Updates

Changes to This Policy

  • We may update this policy to reflect changes in payment practices
  • Updates posted on this page with new “Last Updated” date
  • Continued use of site constitutes acceptance of changes
  • Material changes may be notified via email

Notification of Changes

  • Check this page periodically for updates
  • Subscribe to our newsletter for important updates
  • Major changes announced via email to registered customers

Contact Information

Payment Support

For questions or issues regarding payments:

Email: [email protected]
Subject Line: “Payment Inquiry – [Your Order Number]”
Response Time: Within 24-48 business hours

Mailing Address:
Teebete
160 N Gulph Rd
King of Prussia, PA 19406
United States

Common Payment Questions

First, verify your card details are entered correctly (card number, expiry date, CVV). Check with your bank to ensure you have sufficient funds and that they haven’t blocked the transaction. Try an alternative payment method or contact us at [email protected] for assistance.

Refunds are processed within 5-10 business days after approval. The funds may take an additional 5-10 days to appear in your account depending on your bank. If you haven’t received your refund after this period, contact us with your order number.

Email us immediately at [email protected] with details including the charge amount, date, and your order number (if you have one). We’ll investigate within 24 hours and resolve any unauthorized charges.

Verify the code is entered correctly (codes are case-sensitive), hasn’t expired, and meets minimum purchase requirements. Check that eligible items are in your cart and the code hasn’t already been used. Contact [email protected] if issues persist.

Yes, we accept most international credit and debit cards. Ensure your card is authorized for international transactions by contacting your bank. Your bank may charge currency conversion fees (typically 1-3%). All transactions are processed in USD.

Related Policies

For complete information about our business practices:

Compliance & Certifications

Industry Standards

Teebete complies with:

  • PCI-DSS – Payment Card Industry Data Security Standards
  • GDPR – General Data Protection Regulation (for EU customers)
  • CCPA – California Consumer Privacy Act
  • FTC Guidelines – Federal Trade Commission regulations
  • State Consumer Protection Laws

Secure Payment Badges

Look for these security indicators:

  • SSL Secure Checkout (padlock icon)
  • PCI Compliant badge
  • Verified by Visa
  • Mastercard SecureCode
  • Trusted payment processor logos

Acknowledgment

By making a purchase on Teebete.com, you acknowledge that you have read, understood, and agree to this Payment Policy and our Terms of Service.

Document Version: 1.0
Last Reviewed: November 17, 2025
Next Review Date: February 17, 2026

© 2025 Teebete. All Rights Reserved.

Questions? Email us at [email protected]