Last Updated: November 17, 2025

At Teebete, customer satisfaction is our top priority. We stand behind the quality of our sports apparel and holiday-themed clothing. If you’re not completely satisfied with your purchase, we offer a comprehensive 30-day return policy with full refund options.

Return Policy Overview

Return Window: 30 days from delivery date
Refund Method: Original payment method
Processing Time: 7 business days after item inspection
Condition Required: Unworn, unwashed, with original tags and packaging

Eligible Items for Return

You may return your purchase if it meets ALL of the following conditions:

Acceptable Return Conditions

  • Item is unworn, unwashed, and in new condition
  • All original tags are still attached to the product
  • Item is in original packaging with no damage
  • Product was purchased directly from Teebete.com
  • Return initiated within 30 days of delivery date
  • Return Authorization number obtained from customer service

Product Categories We Accept for Return

  • T-shirts and graphic tees
  • Hoodies and sweatshirts (including 3D hoodies)
  • Hawaiian shirts
  • Ugly sweaters and holiday apparel
  • Sports jerseys and fan gear
  • All other regular merchandise items

Non-Returnable Items

The following items cannot be returned or refunded:

  • Worn, washed, or altered items
  • Products without original tags or packaging
  • Final sale or clearance items (marked as “Final Sale” at checkout)
  • Custom or personalized apparel with special requests
  • Items damaged due to customer misuse or neglect
  • Products purchased from third-party sellers or unauthorized retailers
  • Undergarments and intimate apparel (for hygiene reasons)

How to Return Your Order

Step 1: Request Return Authorization

Contact our customer support team to initiate your return:

Required Information:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Photos (if item is defective or damaged)

You will receive a Return Authorization (RA) number via email within 24 hours.

Step 2: Prepare Your Return Package

  • Place items in original packaging with all tags attached
  • Include a copy of your order confirmation or packing slip
  • Write your RA number clearly on the outside of the package
  • Pack securely to prevent damage during transit

Step 3: Ship Your Return

Send your return package to:

Teebete Returns Department
160 N Gulph Rd
King of Prussia, PA 19406
United States

Important: We recommend using a trackable shipping method and keeping your shipping receipt until your refund is processed.

Return Shipping Costs

Free Return Shipping (We Pay)

Return shipping is FREE if your return is due to:

  • Defective or damaged product upon arrival
  • Incorrect item sent (wrong size, color, or product)
  • Manufacturing defects or quality issues
  • Missing items from your order

We will provide a prepaid return shipping label for these cases.

Customer-Paid Return Shipping

You are responsible for return shipping costs if returning due to:

  • Change of mind or preference
  • Ordered wrong size or color
  • No longer needed
  • Does not fit as expected

Estimated Return Shipping Costs: $5 – $15 USD depending on package weight and location

Exchanges and Replacements

Exchange Policy

We currently do not offer direct one-to-one exchanges. To get a different size, color, or product:

  1. Return your original item for a full refund
  2. Place a new order for the item you want
  3. This ensures faster processing and stock availability

Replacement Shipping Fees

If you prefer a replacement instead of refund, shipping fees apply:

  • Orders under $40: $9 USD re-shipping fee
  • Orders $40 – $60: $12 USD re-shipping fee
  • Orders over $100: $18 USD re-shipping fee

Replacement items ship within 1-2 business days after we receive your return.

Refund Process

Refund Timeline

  1. Return received: We inspect your item within 1-2 business days
  2. Refund approved: You receive email confirmation
  3. Refund issued: Processed to original payment method within 7 business days
  4. Bank processing: Additional 3-5 business days for funds to appear in your account

Total estimated time: 10-14 business days from when we receive your return

Refund Amount

  • Full refund: Original purchase price of returned item(s)
  • Original shipping fees: Non-refundable (except for defective/incorrect items)
  • Return shipping: Deducted from refund if customer-paid return

Refund Methods

  • Credit/Debit Card: Refunded to the original card used for purchase
  • PayPal: Refunded to your PayPal account
  • Other Payment Methods: Refunded via original payment method

Defective or Damaged Items

If You Receive a Defective Product

We sincerely apologize if you receive a damaged or defective item. Please contact us immediately:

Email: [email protected] with:

  • Order number
  • Clear photos of the defect or damage
  • Description of the issue

Our Resolution for Defective Items

We offer your choice of:

  1. Full Replacement: New item shipped at no cost
  2. Full Refund: 100% refund including original shipping
  3. Store Credit: Refund amount + 10% bonus for future purchase

Processing Time: Defective item claims resolved within 24-48 hours
Shipping: Free expedited shipping on replacement items

Lost or Stolen Packages

If Your Package Shows Delivered But You Didn’t Receive It

  1. Check with neighbors, building management, or household members
  2. Verify the shipping address on your order confirmation
  3. Wait 24 hours (sometimes marked delivered early)
  4. Contact us at [email protected] with your order number

We will work with the shipping carrier to investigate and resolve the issue.

International Returns

Returns from Outside the United States

International customers are welcome to return items, with these conditions:

  • Contact us first: Email [email protected] before shipping
  • Return shipping: Customer responsible for international return postage
  • Customs fees: Non-refundable duties and taxes
  • Processing time: 14-21 business days due to international transit

We recommend using tracked international shipping for returns.

Partial Refunds

Partial refunds may be issued in the following situations:

  • Item returned after 30-day window (at our discretion)
  • Item shows signs of wear but is still returnable
  • Missing original packaging or tags (20% restocking fee may apply)
  • Item damaged during return shipping (not our fault)

We will notify you via email if a partial refund applies to your return.

Non-Refundable Fees

The following fees are non-refundable:

  • Original shipping and handling charges
  • Express or expedited shipping upgrades
  • Gift wrapping or special packaging fees
  • International customs duties or taxes
  • Return shipping costs (unless defective/incorrect item)

Cancelled Orders

Before Order Ships

  • Full refund: Available if order not yet processed
  • Contact us: Email or call within 2 hours of placing order
  • Processing time: Refund issued within 3-5 business days

After Order Ships

Once an order has shipped, you must follow the standard return process after delivery.

Store Credit Option

Instead of a refund to your original payment method, you may choose store credit:

Benefits of Store Credit:

  • Receive 110% of return value (10% bonus)
  • Never expires
  • Use on any future purchase
  • Faster processing (instant after return approval)

Request store credit when contacting customer service for your return authorization.

Important Terms & Conditions

Our Rights

Teebete reserves the right to:

  • Refuse returns that don’t meet eligibility criteria
  • Inspect all returned items before issuing refunds
  • Charge restocking fees for items returned in unsellable condition
  • Update this policy with 30 days notice to customers

Your Responsibilities

As a customer, you are responsible for:

  • Returning items in original, saleable condition
  • Obtaining Return Authorization before shipping
  • Using appropriate packaging to prevent damage in transit
  • Paying return shipping for non-defective returns
  • Providing accurate information about return reason

Fraudulent Returns

We take return fraud seriously. Actions that may result in account suspension:

  • Returning worn or damaged items as new
  • Claiming defects on items in good condition
  • Returning items not purchased from Teebete
  • Excessive returns indicating abuse of policy

Contact Our Returns Team

Have questions about returns or refunds? We’re here to help!

Returns Department
Email: [email protected]
Phone: +1 (608) 941-0282
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

Mailing Address:
Teebete Returns Department
160 N Gulph Rd
King of Prussia, PA 19406
United States

Frequently Asked Questions

You have 30 days from the delivery date to initiate a return.

Only if the return is due to personal preference. We cover return shipping for defective or incorrect items.

Refunds are processed within 7 business days after we receive and inspect your return. Bank processing may take an additional 3-5 days.

We don’t offer direct exchanges. Please return for a refund and place a new order.

Contact us immediately with photos. We’ll send a replacement or full refund at no cost to you.

Most sale items are returnable unless marked as “Final Sale” at checkout.

Yes, gifts can be returned for store credit or exchange.

Policy Updates

This Returns & Refunds Policy is subject to change. We will notify customers of any significant changes via:

  • Email announcement to registered customers
  • Notice on our website homepage
  • Update date at the top of this policy page

Continued use of Teebete.com after policy updates constitutes acceptance of the new terms.

Last Reviewed: November 17, 2025
Next Review Date: May 17, 2026

For the most current version of our policies, visit:

Copyright 2025 Teebete. All Rights Reserved.

Our commitment is to make your shopping experience easy, transparent, and satisfying. Thank you for choosing Teebete for your sports apparel and holiday clothing needs.