Shipping Information | Teebete

Last Updated: November 17, 2025
Effective Date: November 17, 2025

At Teebete, we are committed to getting your order to you quickly and safely. This Shipping Policy provides detailed information about our shipping rates, delivery times, tracking, and international shipping procedures.

Company Information

Business Name: Teebete
Shipping Address: 160 N Gulph Rd, King of Prussia, PA 19406, United States
Contact Email: [email protected]
Phone: +1 (608) 941-0282
Customer Support Hours: Monday – Saturday, 8 AM – 5 PM EST
Response Time: Within 24-48 business hours

Shipping Overview

Our Shipping Promise

• Clear, upfront shipping costs (no hidden fees)
• Fast processing and fulfillment
• Reliable tracking on all orders
• Multiple shipping options available
• Free shipping on qualifying orders
• International shipping to most countries

What You Need to Know

All orders go through two stages:

1. Production Time: 3-5 business days (print-on-demand items)
2. Shipping Time: Varies by destination and method selected

Total delivery time = Production time + Shipping time

Shipping Costs & Rates

We offer transparent, flat-rate shipping to make checkout simple and predictable.

Domestic Shipping (United States)

Standard Shipping:

• Rate: $7.20 flat rate
• Delivery Time: 3-7 business days after production
• Total Time: 6-12 business days from order placement
• Tracking: Included
• Carriers: USPS, UPS, FedEx (we select based on destination)

Expedited Shipping:

• Rate: $15.00
• Delivery Time: 1-3 business days after production
• Total Time: 4-8 business days from order placement
• Tracking: Included with real-time updates
• Carriers: UPS, FedEx priority services

Express Shipping:

• Rate: $25.00
• Delivery Time: Overnight or 2-day after production
• Total Time: 3-7 business days from order placement
• Tracking: Included with signature confirmation
• Carriers: FedEx Express, UPS Next Day Air

International Shipping

Europe & All Other Countries:

• Rate: $12.00 flat rate
• Delivery Time: 7-21 business days after production
• Total Time: 10-25 business days from order placement
• Tracking: Included
• Carriers: USPS International, DHL, FedEx International

Expedited International:

• Rate: $30.00
• Delivery Time: 5-10 business days after production
• Total Time: 8-15 business days from order placement
• Tracking: Included with detailed updates
• Carriers: DHL Express, FedEx International Priority

Free Shipping Promotion

Qualify for FREE Shipping:

• Orders over $130 USD (before taxes)
• Automatically applied at checkout
• Applies to standard shipping only
• Available for U.S. and international orders
• Cannot be combined with expedited shipping discounts

Note: Promotional free shipping uses standard delivery times (6-12 business days for U.S., 10-25 business days internationally).

Special Circumstances

Oversized Items:

• Items exceeding standard package dimensions may incur additional fees
• We’ll notify you before shipping if extra charges apply
• Typical oversized fee: $10-$25 depending on dimensions
• Examples: Large wall art, bulk orders, furniture items

Remote or Restricted Locations:

• P.O. Boxes: Available (USPS only)
• APO/FPO/DPO addresses: Available with possible delays
• Alaska & Hawaii: Standard rates apply, may take 2-5 extra days
• U.S. Territories: Contact us for rates and availability

Order Processing Time

Production Timeline

All orders require production time before shipping:

Standard Production:

• Average Time: 3-5 business days
• Print-on-demand items: Designed and printed per order
• Quality check: Each item inspected before packaging

Peak Season Production:

• Holiday Season (Nov-Dec): Up to 7 business days
• Major Sales Events: Up to 7 business days
• High Volume Periods: May require additional 1-3 days
• We’ll notify you of any extended timelines

What Happens During Production:

1. Order received and payment verified
2. Design file prepared and reviewed
3. Item printed/manufactured
4. Quality inspection performed
5. Item packaged securely
6. Shipping label created
7. Package handed to carrier

Processing Schedule

Orders Placed:

• Monday-Friday before 2 PM EST: Processed same day
• Monday-Friday after 2 PM EST: Processed next business day
• Weekends & Holidays: Processed next business day

Non-Processing Days:

• Saturdays (processing suspended)
• Sundays (processing suspended)
• Federal U.S. Holidays:
  • New Year’s Day
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Order Confirmation:

• You’ll receive order confirmation email within 5 minutes
• Production start notification within 24 hours
• Shipping confirmation with tracking within 3-5 business days

Estimated Delivery Times

Domestic (United States)

Complete Timeline Examples:

Standard Shipping:

• Production: 3-5 business days
• Transit: 3-7 business days
• Total: 6-12 business days

Expedited Shipping:

• Production: 3-5 business days
• Transit: 1-3 business days
• Total: 4-8 business days

Express Shipping:

• Production: 3-5 business days (priority processing)
• Transit: 1-2 business days
• Total: 4-7 business days

Regional Variations (from Pennsylvania):

• Northeast (NY, NJ, MA, CT): 2-4 days transit
• Southeast (FL, GA, NC, SC): 3-5 days transit
• Midwest (OH, IL, MI, IN): 2-4 days transit
• Southwest (TX, AZ, NM): 4-6 days transit
• West Coast (CA, WA, OR): 5-7 days transit
• Alaska & Hawaii: Add 2-5 additional days

International Shipping

Complete Timeline Examples:

Standard International:

• Production: 3-5 business days
• Transit: 7-21 business days
• Customs: 1-5 business days
• Total: 11-31 business days

Expedited International:

• Production: 3-5 business days
• Transit: 5-10 business days
• Customs: 1-3 business days
• Total: 9-18 business days

Regional Delivery Times:

North America:

• Canada: 7-14 business days (standard)
• Mexico: 10-18 business days (standard)

Europe:

• UK: 8-14 business days (standard)
• Germany, France: 10-16 business days (standard)
• Italy, Spain: 12-18 business days (standard)
• Eastern Europe: 14-21 business days (standard)

Asia-Pacific:

• Australia: 12-20 business days (standard)
• Japan: 10-16 business days (standard)
• South Korea: 10-16 business days (standard)
• Southeast Asia: 14-21 business days (standard)

South America:

• Brazil: 15-25 business days (standard)
• Argentina: 15-25 business days (standard)
• Chile: 14-21 business days (standard)

Middle East & Africa:

• UAE, Saudi Arabia: 12-18 business days (standard)
• South Africa: 15-21 business days (standard)
• Other regions: 14-25 business days (standard)

Factors Affecting Delivery Time

Potential Delays:

• Weather conditions (storms, natural disasters)
• Carrier operational issues
• Peak shipping seasons (holidays)
• Customs processing (international orders)
• Incorrect or incomplete addresses
• Remote or rural locations
• Pandemics or health emergencies
• Force majeure events

Delivery Time Disclaimer: Delivery estimates are not guaranteed. While we work with reliable carriers and strive for timely delivery, external factors beyond our control may cause delays. We are not responsible for shipping delays caused by carriers, customs, weather, or other unforeseen circumstances.

Tracking Your Order

How Tracking Works

You Will Receive:

1. Order Confirmation Email (within 5 minutes)
   • Order number and summary
   • Estimated production timeline
2. Production Start Email (within 24 hours)
   • Confirmation production has begun
   • Updated delivery estimate
3. Shipping Confirmation Email (when shipped)
   • Tracking number
   • Carrier information
   • Estimated delivery date
   • Direct tracking link

Tracking Your Package

Tracking Link:

• Click tracking link in shipping confirmation email
• Visit carrier website directly
• Enter tracking number on carrier site

Tracking Information Available:

• Current package location
• Delivery status updates
• Estimated delivery date
• Delivery attempt history
• Delivery confirmation (with photo/signature)

Supported Carriers:

• USPS: https://tools.usps.com/go/TrackConfirmAction
• UPS: https://www.ups.com/track
• FedEx: https://www.fedex.com/en-us/tracking.html
• DHL: https://www.dhl.com/us-en/home/tracking.html

Tracking Not Working?

Common Issues:

Problem: Tracking number shows “not found” or “invalid”
Solution: Wait 24-48 hours after receiving tracking number. Carriers take time to scan packages into their system.

Problem: Tracking hasn’t updated in several days
Solution: This is normal during transit. Packages may not be scanned at every facility. Contact us if no updates for 7+ days.

Problem: Tracking shows “delivered” but package not received
Solution: Check all delivery locations, neighbors, building office. Wait 24 hours then contact us at [email protected].

Problem: Tracking shows “exception” or “delay”
Solution: Contact carrier first for details. If unresolved after 48 hours, contact us for assistance.

International Shipping Details

Countries We Ship To

We ship to most countries worldwide, including:

North America: USA, Canada, Mexico
Europe: All EU countries, UK, Switzerland, Norway
Asia-Pacific: Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong
Middle East: UAE, Saudi Arabia, Qatar, Israel
South America: Brazil, Argentina, Chile, Colombia
Africa: South Africa, Nigeria, Kenya, Egypt

Restricted Countries: We cannot ship to countries under U.S. trade sanctions or embargo. Contact us if you’re unsure about your country.

Customs, Duties & Taxes

Important Information:

Customer Responsibility:

• You are responsible for all customs fees, import duties, and taxes
• These charges are NOT included in your order total
• Fees vary by country and order value
• Charged by your country’s customs authority, not by Teebete

Typical Customs Process:

1. Package arrives in destination country
2. Customs inspects and assesses duties/taxes
3. You’re notified of fees (by carrier or customs)
4. Payment required before delivery
5. Package released after payment

Estimating Customs Fees:

• Contact your local customs office before ordering
• Use online customs calculators for your country
• Check your country’s import threshold limits
• Fees typically 10-30% of order value (varies widely)

Commercial Invoice: All international packages include a commercial invoice with:

• Item descriptions and quantities
• Purchase price in USD
• Harmonized tariff codes
• Country of origin
• Your contact information

Customs Delays:

• Inspection times vary: 1-10 business days typical
• High-value items may require additional documentation
• Some countries require ID or tax registration number
• Holidays and peak seasons may extend processing time

Refused International Packages

If you refuse a package due to customs fees:

• Package returns to us (can take 2-6 weeks)
• We’ll refund your order minus shipping costs
• Return shipping fees may also be deducted
• Consider customs fees before ordering

International Shipping Restrictions

Prohibited Items (varies by country):

• Items depicting political figures or symbols
• Religious imagery (some countries)
• Certain colors or designs (country-specific)
• Camouflage patterns (some countries)
• Items violating local laws or customs

We recommend researching your country’s import restrictions before ordering.

Shipping Address

Address Accuracy is Critical

Double-Check Your Address:

• Street address, apartment/unit number
• City, state/province, ZIP/postal code
• Country (for international orders)
• Phone number for carrier contact

Common Address Mistakes:

• Missing apartment/unit numbers
• Incorrect ZIP/postal codes
• Misspelled street or city names
• Old or outdated addresses
• P.O. Box when physical address required

Changing Your Shipping Address

Before Order Ships:

• Email [email protected] immediately with subject “Change Address – Order #[Number]”
• Provide correct address details
• We’ll update if order hasn’t shipped yet
• Changes typically possible within first 24-48 hours

After Order Ships:

• Contact carrier directly with tracking number
• Carrier may allow delivery address change
• Additional fees may apply (charged by carrier)
• Success not guaranteed once in transit

Address Change Fees:

• Pre-shipment changes: Free
• Post-shipment carrier changes: $5-$15 (varies by carrier)
• Re-delivery to corrected address: $10-$20

Undeliverable Addresses

If Package is Undeliverable:

• Carrier attempts delivery multiple times
• Notice left for pickup or redelivery
• Package held at local facility (7-14 days)
• If unclaimed, returns to sender

Our Policy:

• We’ll attempt to contact you if carrier reports issue
• If returned to us, we’ll refund order minus shipping costs
• Reshipping to correct address requires new shipping payment
• Customer responsible for address errors

Delivery & Signature Requirements

Standard Delivery

No Signature Required:

• Most standard orders delivered without signature
• Carrier leaves package at your address
• Photos of delivery location (if supported by carrier)
• Safe location delivery at carrier’s discretion

Delivery Locations: Carriers typically deliver to:

• Front door or porch
• Side or back entrance (if accessible)
• Mailroom (apartments/condos)
• Package locker
• Building office or concierge
• Garage (if accessible)

Signature Confirmation

Available Upon Request:

• Add signature requirement at checkout (+$5)
• Required for high-value orders (over $500)
• Someone must be present to sign
• Multiple delivery attempts if signature not obtained
• Package held at carrier facility for pickup

When Signature is Recommended:

• High-value orders
• Theft-prone neighborhoods
• No secure delivery location
• Special or irreplaceable items

Delivery Issues & Resolution

Package Not Received

Marked as “Delivered” but Not Received:

Step 1: Check Thoroughly (within 24 hours)

• All possible delivery locations (front, back, side doors)
• Mailroom, package lockers, building office
• With neighbors or household members
• Garage, porch, or hidden areas
• Check for delivery photo in tracking

Step 2: Contact Carrier (within 48 hours)

• File claim with shipping carrier
• Request GPS delivery verification
• Ask for investigation
• Request proof of delivery photo

Step 3: Contact Us (within 7 days)

• Email [email protected] with subject “Package Not Received – Order #[Number]”
• Provide order number and tracking information
• We’ll work with carrier to investigate
• Resolution on case-by-case basis

Our Policy:

• We’re not responsible for packages marked “delivered” by carrier
• We’ll assist with carrier investigation
• Replacement or refund considered case-by-case
• Police report may be required for theft claims

Lost or Damaged in Transit

Lost Package:

• No tracking updates for 7+ days in transit
• Carrier confirms package lost
• We’ll file claim with carrier
• Replacement shipped or full refund issued
• No cost to you for lost packages

Damaged Package:

• Document damage with photos immediately
• Don’t discard packaging or damaged items
• Contact us at [email protected] within 48 hours
• Include photos of packaging and damaged items
• We’ll arrange replacement or refund

Delivery Delays

If Delivery is Delayed:

• Check tracking for updates
• Most delays resolve within 2-3 business days
• Contact carrier if no updates for 7+ days
• Contact us if carrier cannot provide resolution

Common Delay Reasons:

• Weather events (storms, snow, extreme heat)
• Carrier operational issues
• High shipping volumes (holidays)
• Incorrect address requiring correction
• Customs processing (international)
• Remote locations

Our Assistance:

• We’ll contact carrier on your behalf
• Expedite resolution when possible
• Offer replacement or refund for excessive delays (21+ days)

Special Shipping Situations

P.O. Box Deliveries

P.O. Box Shipping:

• Available via USPS only
• Standard timing applies
• May not be available for large items
• Provide P.O. Box number clearly

Format:

Your Name
P.O. Box [Number]
City, State, ZIP
United States

Military Addresses (APO/FPO/DPO)

Military Shipping:

• Available to APO/FPO/DPO addresses
• Shipped via USPS only
• Use domestic shipping rates ($7.20 standard)
• Delivery may take 7-21 business days (longer to remote bases)
• Tracking available but may have limited updates

Address Format:

Rank/Name
Unit/CMR/PSC [Number]
APO/FPO/DPO [State Code] [ZIP]

Multiple Shipping Addresses

Split Shipments:

• Each shipping address requires separate order
• Cannot split single order to multiple addresses
• Shipping charges apply to each address

Gift Orders: We can ship directly to gift recipients:

• Enter recipient’s address at checkout
• Add gift message in order notes
• Packing slip won’t show prices (upon request)
• Notification emails go to your email only

Business & Commercial Addresses

Business Deliveries:

• Provide complete business name
• Include suite/floor/department if applicable
• Provide business phone number
• Note business hours in special instructions

Delivery Requirements:

• Someone must be available to receive
• Business hours delivery (typically 9 AM – 5 PM)
• May require signature for security buildings

Shipping FAQ

Contact Information

Shipping Support

For All Shipping Inquiries:

Email: [email protected]
Phone: +1 (608) 941-0282
Hours: Monday – Saturday, 8 AM – 5 PM EST
Response Time: 24-48 business hours

Shipping Address for Returns:

Teebete
160 N Gulph Rd
King of Prussia, PA 19406
United States

Subject Line Suggestions

• Tracking Question: “Tracking Inquiry – Order #[Number]”
• Change Address: “Change Address – Order #[Number]”
• Package Not Received: “Package Not Received – Order #[Number]”
• Delivery Issue: “Delivery Issue – Order #[Number]”
• International Shipping: “International Shipping – Order #[Number]”
• Custom Shipping: “Shipping Question – Order #[Number]”

What to Include in Your Email

• Full name
• Order number
• Tracking number (if available)
• Specific issue or question
• Photos (if applicable)
• Best contact method

Related Policies

For complete information about our business practices:

• Returns & Refunds Policy – Return procedures and timelines
• Payment Policy – Payment methods and security
• Privacy Policy – How we protect your data
• Terms of Service – Website usage terms
• Legal Information – Complete legal terms
• Contact Us – Customer service

Shipping Policy Updates

Changes to This Policy

We may update this Shipping Policy to reflect:

• Changes in shipping rates or carriers
• New shipping options or destinations
• Carrier policy changes
• Operational improvements
• Customer feedback

Notification:

• Updates posted on this page with new “Last Updated” date
• Material changes announced via email to registered customers
• Check this page before ordering for current information

Effective Date: Changes are effective immediately upon posting.

Carrier Information & Partnerships

Our Shipping Partners

We work with trusted, reliable carriers:

USPS (United States Postal Service):

• Domestic standard shipping
• P.O. Box deliveries
• APO/FPO/DPO military addresses
• Cost-effective for lightweight packages

UPS (United Parcel Service):

• Domestic expedited shipping
• Business deliveries
• Signature confirmation
• Reliable tracking and customer service

FedEx:

• Express and overnight shipping
• International priority shipping
• Time-sensitive deliveries
• Excellent international network

DHL:

• International express shipping
• Global reach to 220+ countries
• Customs clearance expertise
• Fastest international options

Carrier Selection: We select the best carrier for your order based on:

• Destination and shipping address type
• Package size and weight
• Shipping method selected
• Cost-effectiveness and reliability
• Delivery time requirements

Shipping Terms & Conditions

Important Terms

Business Days: Monday through Friday, excluding federal U.S. holidays. Weekends and holidays do not count toward processing or delivery timeframes.

Delivery Estimates: All delivery estimates are approximate and not guaranteed. Actual delivery times may vary due to factors beyond our control.

Liability Limits: Teebete is not liable for delays caused by carriers, weather, customs, incorrect addresses, or other circumstances beyond our reasonable control.

Refused Deliveries: If you refuse a delivery, standard return shipping costs will be deducted from your refund unless the item is defective or our error.

Address Verification: We verify addresses using USPS and carrier databases. Unverifiable addresses may delay processing while we contact you for clarification.

Order Splitting: We reserve the right to split orders into multiple shipments if items are located at different fulfillment centers. No additional shipping charges apply.

Force Majeure: Shipping may be delayed or suspended due to events beyond our control including natural disasters, pandemics, labor disputes, government actions, or carrier operational issues.

Acknowledgment

By placing an order on Teebete.com, you acknowledge that you have read, understood, and agree to this Shipping Policy and our delivery terms.

Document Version: 1.0
Last Reviewed: November 17, 2025
Next Review Date: February 17, 2026

© 2025 Teebete. All Rights Reserved.

Shipping questions? Email [email protected] or call +1 (608) 941-0282