Teebete Return & Refund Guide Everything Customers Need to Know

Shopping online for custom printed apparel should be a confident, stress-free experience. At Teebete, we stand behind the quality of every t-shirt, hoodie, Hawaiian shirt, and ugly sweater we create. But we also understand that sometimes products don’t meet expectations, sizes don’t fit quite right, or you simply change your mind. That’s why we’ve created a customer-friendly return and refund policy designed to protect your purchase and ensure your satisfaction.

This comprehensive guide walks you through everything you need to know about returning products and getting refunds at Teebete. For the complete official policy, visit our Returns & Refunds Policy page. Whether you received a defective item, ordered the wrong size, or just aren’t happy with your purchase, we’ll explain exactly how to resolve the situation quickly and fairly.

Understanding Your Return Window: 30 Days to Decide

Time pressure shouldn’t rush your decision about whether to keep a product. Teebete offers a generous 30-day return window that starts from your delivery date, giving you plenty of time to try on your items, check the print quality, and make sure everything meets your expectations.

This 30-day period provides breathing room that many print on demand companies don’t offer. You can wash the item according to care instructions (though it must remain unworn for returns), compare it with other garments in your wardrobe, and truly evaluate whether it’s right for you before the return window closes.

Mark your calendar when items arrive so you don’t accidentally miss this deadline. While we’re reasonable about timing, returns requested after 30 days become significantly more difficult to process and may not be accepted.

What Qualifies for Return? Eligibility Requirements Explained

Not every item can be returned, and understanding eligibility requirements upfront prevents disappointment later. Teebete’s return policy balances customer flexibility with practical business considerations for custom printed products.

Items Eligible for Return

You can return products that meet all these conditions:

Unused and unworn: The item cannot have been worn outside your home. Trying it on indoors is fine, but once an item has been worn publicly, it cannot be returned for hygiene and resale reasons.

Unwashed condition: While you should check the print quality, returning washed items isn’t possible. The washing process can affect both the garment and print in ways that make determining original condition difficult.

Original packaging and tags: All original packaging materials, hang tags, and labels must be intact and attached. These elements verify the item’s condition and are required for processing returns.

Purchased directly from Teebete.com: This policy covers only items bought through our official website. Products purchased through third-party marketplaces or unauthorized resellers fall under those platforms’ return policies. Please review our Terms of Service for more information about authorized purchases.

Items Not Eligible for Return

Certain circumstances automatically disqualify items from return eligibility:

Worn, washed, or altered items: Once you’ve worn an item in public, washed it, or made any modifications (hemming, removing tags, etc.), it cannot be returned. This protects all customers by ensuring returned items meet resale standards.

Missing tags or packaging: Original tags serve as proof of purchase and verify unused condition. Without them, we cannot confirm the item’s history or process returns.

Final sale and clearance items: Products marked as final sale or clearance at the time of purchase are sold at reduced prices specifically because they cannot be returned. These items are clearly marked on product pages and at checkout.

Damaged through misuse or neglect: We gladly handle returns for defective products or shipping damage, but cannot accept returns for items damaged through customer misuse, improper washing, or neglect after delivery.

Understanding these eligibility requirements before requesting a return saves time and prevents frustration. If you’re unsure whether your situation qualifies, contact our customer service team for clarification before shipping anything back.

Step-by-Step Return Process: How to Send Items Back

Returning products to Teebete follows a straightforward process designed to get your refund processed quickly while protecting both you and us from lost or disputed returns.

Step 1: Request Return Authorization

Never ship returns without first contacting us. Unauthorized returns may not be processed and could result in lost packages without refund. Here’s how to get authorization:

Contact our customer support team at [email protected] or through our Contact Us page. Provide your order number, the item(s) you want to return, and your reason for the return.

Our team will review your request, verify eligibility, and issue a Return Authorization (RA) number. This RA number must be included with your return shipment and helps us quickly identify and process your return when it arrives.

The authorization process typically takes one business day. We may ask for photos if you’re returning due to defects or damage, helping us identify the issue and improve our quality control.

Step 2: Package Your Return Properly

Proper packaging protects items during shipping and ensures they arrive in returnable condition:

Use the original packaging if available, as it provides the best protection for the specific item. If original packaging isn’t available, choose a sturdy box or padded envelope that prevents the item from getting damaged in transit.

Include all original tags, labels, and packaging materials with the item. Fold the garment neatly to prevent wrinkles and maintain its like-new appearance.

Place a copy of your order confirmation or receipt inside the package. Also write your RA number clearly on both the packing slip and the outside of the package.

Secure the package well with strong packing tape. Inadequately packaged returns that arrive damaged may not be eligible for full refunds.

Step 3: Ship to the Correct Address

All returns must be shipped to our official return address:

Teebete
160 N Gulph Rd, King of Prussia, PA 19406, United States

Double-check this address before shipping. Returns sent to incorrect addresses cannot be processed and may result in lost items without refund.

We strongly recommend using a trackable shipping method and keeping your tracking number. While not required, tracking provides proof of return shipment and allows you to monitor your package until it reaches us. This protection benefits you if any shipping issues arise.

Step 4: Wait for Processing

Once we receive your return, our team inspects it to verify it meets return eligibility requirements. This inspection typically takes 2-3 business days after arrival.

If everything checks out, we’ll process your refund immediately. You’ll receive an email confirmation when the refund is issued. If there are any issues with the return, we’ll contact you to discuss resolution options.

Understanding Return Shipping Costs: Who Pays What?

Return shipping costs depend on the reason for your return, and understanding these rules helps you make informed decisions.

Free Return Shipping for Our Mistakes

If your return stems from an error on our part, we cover all return shipping costs. This includes:

Defective products: Items with printing defects, fabric flaws, or manufacturing problems qualify for free return shipping.

Damaged items: Products damaged during shipping, arriving with stains, tears, or other damage receive free return shipping.

Incorrect items: If we sent you the wrong product, wrong size, or wrong color, we pay for return shipping.

Contact our customer service team when requesting authorization for these situations. We’ll provide a prepaid shipping label or reimburse your return shipping costs after processing the return.

Customer-Paid Return Shipping

If you’re returning items for personal reasons unrelated to defects or our errors, you’re responsible for return shipping costs:

Size issues: Ordered the wrong size or it doesn’t fit as expected.

Color preferences: The color doesn’t match your expectations or doesn’t work with your wardrobe.

Design changes: You changed your mind about the design or no longer want the item.

General dissatisfaction: The item doesn’t match your personal style or preferences.

You choose which shipping method to use and pay those costs directly. We recommend trackable shipping for your protection, though it costs more than untracked options.

Replacement Shipping Fees

If you want a replacement item instead of a refund, we apply a fixed re-shipping fee based on your order value:

• $9 USD for original orders under $40
• $12 USD for original orders under $60
• $18 USD for orders over $100

These fees cover our costs for picking, packing, printing (for custom items), and shipping your replacement. The fee applies even if the original item was defective or damaged—we cover the return shipping, but you pay the reduced re-shipping fee for the replacement.

This fee structure provides replacements at a lower cost than placing a new order would require, while covering our actual fulfillment costs.

Refund Processing: What to Expect and When

Understanding the refund timeline helps set realistic expectations and reduces anxiety about when you’ll see your money returned.

Refund Timeline and Method

Once we receive and inspect your return, refund processing begins immediately. The complete timeline typically looks like this:

Return shipping time: 3-7 business days depending on your location and chosen shipping method.

Inspection period: 2-3 business days for our team to receive, inspect, and verify the return meets eligibility requirements.

Refund processing: Up to 7 business days from inspection completion for the refund to be issued to your original payment method.

Refunds always go back to the payment method used for the original purchase. We cannot issue refunds to different accounts, cards, or payment methods for security reasons. For more details about payment processing, see our Payment Policy.

Email Confirmation

You’ll receive an email confirmation when your refund has been processed. This email serves as proof that we’ve issued the refund and marks the point where the refund enters your financial institution’s processing queue.

After we issue the refund, your bank or credit card company needs additional time to post it to your account. This typically takes 3-5 business days but varies by financial institution. If you don’t see the refund after our confirmation email plus your bank’s processing time, contact your financial institution first—they can track the incoming refund and explain any delays.

What Gets Refunded

Your refund includes the purchase price of the returned item(s). However, certain costs are non-refundable:

Original shipping fees: The shipping charges you paid when placing your order are not refunded unless the return is due to our error (defective, damaged, or incorrect items).

Return shipping costs: If you paid return shipping, those costs are not reimbursed unless the return is due to defective, damaged, or incorrect items.

This policy reflects the actual costs we incur for shipping services, which cannot be recovered once rendered.

Exchanges: The Alternative to Returns

Teebete doesn’t currently offer direct exchanges where we send a replacement before receiving your return. However, you can effectively exchange items using this process:

Return the original item following the standard return process outlined above. Once your return is processed and refunded, place a new order for the item you want instead.

While this two-step process takes longer than direct exchanges, it provides flexibility and doesn’t tie up your money waiting for the return to be processed before you can get the replacement item.

If you need a replacement urgently, consider placing the new order before returning the original item. You’ll pay upfront for both, but you’ll receive the replacement faster. Once the return processes, you’ll get that refund back.

Handling Defective or Damaged Items: Priority Support

Receiving a defective or damaged product is frustrating, and we prioritize resolving these situations quickly and fairly.

Report Issues Immediately

If your item arrives defective or damaged, contact us right away at [email protected]. Don’t wait until the return window is nearly expired—immediate reporting helps us investigate the issue and resolve it faster.

Include clear photos showing the defect or damage in your initial contact. Photos help us understand the problem, verify the claim, and determine whether it’s a production issue requiring quality control improvements.

Defect Categories We Handle

Common defects and damage we resolve include:

Printing defects: Faded areas, color inconsistencies, misalignment, incomplete prints, or prints that don’t match the design preview.

Fabric defects: Holes, tears, stains, discoloration, or manufacturing flaws in the blank garment itself.

Shipping damage: Items damaged during transit, arriving with tears, stains, or other damage that occurred after leaving our facility.

Wrong items: Receiving different products, sizes, or colors than you ordered.

Resolution Options

For verified defects or damage, we offer two resolution options:

Replacement at no cost: We’ll produce and ship a replacement item with no return shipping costs and no re-shipping fees. The defective item return may or may not be required depending on the defect type.

Full refund: If you prefer not to receive a replacement, we’ll process a complete refund including original shipping costs. You’ll need to return the defective item using our prepaid label.

Our goal is making things right quickly. Most defect-related returns receive approval and resolution within 24-48 hours of initial contact.

Special Considerations for International Orders

While most of our customers are based in the United States, we do ship internationally. International returns involve additional complexities that require special handling.

If you’re outside the United States and need to return an item, contact our support team before initiating any return. International returns face challenges including:

• Higher shipping costs that may exceed the refund value
• Customs regulations that complicate return processing
• Extended shipping times that delay refund processing
• Potential customs duties or import taxes

Our team will work with you to find the most practical resolution for international return situations, which may include partial refunds without return, enhanced photo documentation, or other alternatives to physical returns.

Tips for Successful Returns: Avoid Common Mistakes

Many return issues stem from preventable mistakes. Follow these tips for smooth return experiences:

Always get authorization first: Unauthorized returns may get lost or rejected, leaving you without a refund.

Keep tracking information: Protect yourself by using trackable shipping and saving your tracking number.

Don’t remove tags: Even if you’re trying the item on, leave all tags attached until you’re certain you’re keeping it.

Act within the 30-day window: Don’t wait until the last minute—ship returns with time to spare.

Document everything: Take photos of items before returning, especially if returning for quality issues.

Use sturdy packaging: Protect items during return shipping to ensure they arrive in returnable condition.

Include all required information: RA number, order confirmation, and contact information should all be in your return package.

Why Our Return Policy Matters

A fair, transparent return policy demonstrates confidence in our products and respect for our customers. At Teebete, we’re confident in the quality of our DTG printing, our sublimation process, and our premium blank apparel. But we also know that online shopping involves uncertainty—you can’t touch or try on products before buying.

Our 30-day return window, clear eligibility requirements, and priority handling of defective items create a safety net that makes online shopping less risky. You can order confidently knowing that if something isn’t right, we’ll work with you to find a fair solution.

Questions About Returns? We’re Here to Help

Return policies can be confusing, and every situation is unique. If you have questions about whether your situation qualifies for return, how to process a return, or what to expect during the refund process, our customer service team is ready to help.

Contact us at [email protected] or through our Contact Us page. We respond to most inquiries within one business day and work diligently to resolve issues quickly and fairly.

Your satisfaction matters to us, and our return policy is just one way we demonstrate that commitment. Shop with confidence at Teebete, knowing you’re protected by a customer-friendly return and refund policy designed with your needs in mind.

Quick Reference: Return & Refund Summary

Mia Wilson

Hi, I’m Mia Wilson. I’m a journalist and content creator based in New York with over six years of experience covering sports, holidays, fan culture, and community events across the United States. I focus on exploring team histories, traditions, celebrations, and the broader impact of sports and cultural events on local communities. I’m passionate about providing accurate, engaging, and educational content for readers of all ages, helping them understand the stories, experiences, and events that make sports and celebrations so meaningful.